participant messaging program · effective August 27, 2026

Messaging Terms

These terms apply only to the EQ Participant Messaging program. EQ is the participant-facing brand operated by The EQ Company. These terms do not replace the website terms or any research-participation agreement or consent form.

Program description

If you actively opt in, EQ may send recurring automated and person-to-person messages about phone verification, your participant application, acceptance, scheduling, session reminders, arrival instructions, support, changes, and related follow-up.

Voluntary consent

Consent to receive messages is voluntary and is not a condition of purchase, application, or participation. The opt-in box is not selected automatically. If you do not opt in, EQ can contact you by email.

Message frequency and charges

Message frequency varies based on your application, scheduled sessions, and conversations with EQ. Message and data rates may apply. Your carrier's messaging and data charges may apply according to your plan.

Stopping messages and getting help

Reply STOP to opt out. You may receive one confirmation that your opt-out was processed. Reply HELP for help or email team@emotionalintelligenceco.com. After opting out, you may opt in again through an EQ opt-in flow or by sending the supported start keyword.

Availability

Wireless carriers are not liable for delayed or undelivered messages. Delivery is subject to carrier and network availability. Do not use text messaging for emergencies or time-critical safety issues.

Privacy

See the Messaging Privacy Policy for how mobile and messaging information is handled.